Recent Experience
System Implementation Engineer — Genesis Gaming Solutions, Inc. (Sep 2021–Mar 2025)
• Led software deployments for 100+ casino systems integrating SQL databases, custom applications, and networked hardware, improving uptime and rollout speed by 20%.
• Coordinated between IT, QA, and non-technical users to translate requirements into executable tasks.
• Created standardized documentation and training materials reducing repeat incidents across sites.
• Delivered client training sessions (remote and on-site) to ensure seamless adoption.
• Integrated SQL data pipelines with custom application modules to unify reporting across 100+ systems.
• Authored standardized deployment runbooks and schema docs, reducing repeat incidents and cutover risk.
• Provided 2–3 weeks/month of remote and on-site support for hundreds of casinos across the U.S. and internationally, including cruise lines, managing tickets, calls, and remote sessions to maintain uptime of mission-critical casino SaaS platforms.
• Led ~1 new installation or upgrade per month (occasionally 2), deploying Bravo casino management software across complex IT environments and aligning with existing SQL databases, servers, and networks.
• Executed full deployment lifecycle: environment prep, database integration, staff training, and Go-Live, coordinating 24/7 on-site rotations to ensure smooth cutovers with zero downtime.
• Optimized and validated high-volume SQL databases capturing gigabytes of player ratings, betting history, RFID chip sensor reads, and employee data, ensuring accurate real-time data flow across systems.
• Delivered tailored training for IT teams, corporate management, and casino floor staff, enabling smooth adoption and long-term operational self-sufficiency.
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